1. What are dietary supplements Grinday and where are they manufactured?
Grinday are natural, safe, certified dietary supplements produced and marketed in the European Union.
2. How can I order Grinday products?
By visiting the website www.grinday.com, and going to the "Shop" section. You can purchase the supplements in your shopping cart immediately or keep them stored.
3. Is shopping through the website secure?
Yes. We use a secure and certified connection, and all payment transactions are encrypted.
4. Can I order products without registering an account?
Yes. All you need to do is provide your name and delivery address.
5. Can I buy Grinday products from anywhere in the world?
Yes, however the delivery address must remain in the European Union.
6. Which countries do you ship your products to?
We ship our products to all EU countries. The list of EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary, United Kingdom, Ireland, Italy.
7. Is it possible to deliver products outside the European Union?
As a part of the the basic offer we do not provide shipments outside the European Union. If you are interested in purchasing from outside the EU, please email us and we will check the possibility of shipment to your country.
8. What are the available payment methods?
Depending on the country from which the purchase is made, payment methods may vary. By default, you can pay by credit card, on-line payment, Paypal, Skrill system, G2A system and bank transfer.
Full list of available payment methods: available soon.
Information required for bank transfer:
Bank: Nest Bank S.A.
9. What are the delivery methods?
The goods are delivered by postal service operator.
10. When will the shipment be delivered?
Shipments are delivered up to 5 business days from the day after placing the order, provided it is a working day. If you place an order on Friday, Saturday or Sunday, the shipment will be dispatched on Monday.
11. Is the shipment free?
Yes, for purchases above €25. Below this amount, the shipping fee is €5.
12. Can I track a shipment?
Yes, all shipments are recorded and can be tracked using the link in the e-mail sent after the order is accepted.
13. Can I return ordered products?
Yes. You have 14 days to return the product (unopened packaging with protective foil).
14. How do I make a return?
14.1 If you have a client account:
a) go to the "History and details of orders" tab,
b) enter the order you wish to return by clicking on its number,
c) mark the product(s) you wish to return, marking the box next to the name(s),
d) (optional) explain the reason for return, so that the shop personnel could better understand why you are willing to do so
e) Send us an unopened product within 14 days of receiving the package to the following address: Grinday Bartosz Ryłko, Szkolna 16/6, 43-340 Kozy, Poland.
14.2. If you made a purchase without registration and do not have a client account, please send us an e-mail and we will create an account for you. After registering your account you will receive login information that will be sent to the e-mail address used when placing your order. When having a client account you can make a refund as described in section 14.1.
15. At what time and how will the refund occur?
As soon as the parcel reaches us and will be registered at our warehouse, we will refund you the money. Refunds take place within 14 days, the form of refund depends on the method of payment selected at the time of placing the order.
16. In what case can I file a product complaint?
If the goods you ordered have been damaged (product packaging), incomplete or did not match the placed order.
17. How to file a complaint?
Please fill in the complaint form which is available in your account in the "Complaints" tab and return the goods. If you made a purchase without registration and do not have a client account, please send us an e-mail and we will create an account for you.
In your complaint, you should provide your name, mailing address, type and description of the problem, and attach a photo of the product associated with the complaint.
Once we receive your faulty product and your complaint is processed successfully, we'll refund money to your account. The form of refund depends on the method of payment selected when placing an order.
18. What if I did not receive the shipment?
If you have not received the package within 30 days of changing the status of your order to "sent", fill out the complaint form, indicating the lack of delivery as a reason. Upon successful processing of your complaint, we will refund the money to your account.
19. How can I use a voucher code?
If you have purchased a product with a total value of more than €25/£20 (shipment not included), you can use the discount code. Remember the validity date of the code, which is always placed underneath it.
20. Where is the discount code?
The discount code is located inside the box, on its bottom.
21. Where should I enter the discount code at the website?
Discount code should be entered after entering the product basket, in the field marked "HAVE A PROMO CODE?"