Complaints and returns

Returns

You have 14 days to return the product (unopened packaging with protective foil).   

How do I make a return?

If you have a client account:

a) go to the "History and details of orders" tab,

b) enter the order you wish to return by clicking on its number,

c) mark the product(s) you wish to return, marking the box next to the name(s),

d) (optional) explain the reason for return, so that the shop personnel could better understand why you are willing to do so

e) Send us an unopened product within 14 days of receiving the package to the following address: Grinday Bartosz Ryłko, Szkolna 16/6, 43-340 Kozy, Poland.

If you made a purchase without registration and do not have a client account, please send us an e-mail and we will create an account for you.  After registering your account you will receive login information that will be sent to the e-mail address used when placing your order. When having a client account you can make a refund as described in section above.    

As soon as the parcel reaches us and will be registered at our warehouse,  we will refund you the money. Refunds take place within 14 days, the form of refund depends on the method of payment selected at the time of placing the order.

Complaint

Please fill in the complaint form which is available in your account in the "Complaints" tab and return the goods.   If you made a purchase without registration and do not have a client account, please send us an e-mail and we will create an account for you.

In your complaint, you should provide your name, mailing address, type and description of the problem, and attach a photo of the product associated with the complaint.   

Once we receive your faulty product and your complaint is processed successfully, we'll refund money to your account. The form of refund depends on the method of payment selected when placing an order.